Growth & Operations Lead — Insurance Agency

State Farm; Worcester (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Kevin Piscitelli - State Farm Agent in Worcester, MA is seeking an Agency Manager to lead daily office operations, guide staff through coaching, and drive customer engagement and business development. The role emphasizes strong leadership, clear communication, and a focus on outcomes within a community-oriented agency.

The position contributes to long-term customer relationships, growth metrics, and adherence to policy procedures while promoting community outreach and service excellence at every

Qualifications

• Demonstrated leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Prior insurance, business, or customer service experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Oversee day-to-day activities within the agency office.
• Support team members through coaching and coordination of workflow.
• Contribute to marketing initiatives and outreach within the community.
• Track and analyze business metrics to support growth objectives.
• Ensure compliance with established policies and procedures.

Skills

Leadership

Communication

Organization

Multi-tasking

Insurance knowledge

Job description

Kevin Piscitelli - State Farm Agent in Worcester, MA is seeking an Agency Manager to lead daily office operations, guide staff through coaching, and drive customer engagement and business development. The role emphasizes strong leadership, clear communication, and a focus on outcomes within a community-oriented agency.

The position contributes to long-term customer relationships, growth metrics, and adherence to policy procedures while promoting community outreach and service excellence at every