Agency Manager: Lead Growth & Community Impact

State Farm Agent; Worcester (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

State Farm Agent in Worcester, MA is seeking a motivated Agency Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes. The role contributes to office performance goals and supports long-term customer relationships.

The position requires demonstrated leadership, strong communication and organizational skills, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Demonstrated leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Prior insurance, business, or customer service experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Oversee day-to-day activities within the agency office.
• Support team members through coaching and coordination of workflow.
• Contribute to marketing initiatives and outreach within the community.
• Track and analyze business metrics to support growth objectives.
• Ensure compliance with established policies and procedures.

Skills

Leadership

Communication

Organization

Multitasking

Customer Service

Job description

State Farm Agent in Worcester, MA is seeking a motivated Agency Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes. The role contributes to office performance goals and supports long-term customer relationships.

The position requires demonstrated leadership, strong communication and organizational skills, and the ability to manage multiple priorities in a fast-paced setting.