Growth Operations Lead - Inbound & Lead Routing

Klipboard group; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Klipboard is seeking an Inbound Operations Manager to own the day-to-day inbound experience across website forms, calls, shared inboxes and chatbot conversations. You will ensure every genuine inquiry is captured, routed to the right team, and progressed within agreed SLAs, collaborating with Sales, Marketing and Customer Success.

Using data and HubSpot workflows, you will optimize speed to lead, improve routing and drive automation to deliver a faster, more consistent inbound experience

Qualifications

• 4+ years in Growth Operations, Sales Operations, Revenue Operations, or similar
• Experience managing inbound leads and customer enquiries across multiple channels
• Hands-on experience with a CRM such as HubSpot, Salesforce, or Microsoft Dynamics
• Strong understanding of lead capture, routing, ownership, qualification and lifecycle stages
• Experience with SLA management, queues, shared inboxes and escalation processes
• Excellent written and verbal communication with a customer-focused approach

Responsibilities

• Own day-to-day inbound channel management across website forms, calls, emails and chat
• Ensure inbound inquiries are captured, logged and visible in the CRM
• Monitor inboxes and queues, triage and hand off promptly
• Define and enforce speed-to-lead and follow-up SLAs
• Chase unworked leads and ensure proper progression or closure
• Document processes and improve workflows, including AI-enabled triage
• Build dashboards and report inbound performance to leadership

Skills

Inbound channel ownership

Lead routing

SLA management

HubSpot

Data quality

Cross-functional collaboration

Analytical skills

Tools

HubSpot CRM

Salesforce

Job description

Klipboard is seeking an Inbound Operations Manager to own the day-to-day inbound experience across website forms, calls, shared inboxes and chatbot conversations. You will ensure every genuine inquiry is captured, routed to the right team, and progressed within agreed SLAs, collaborating with Sales, Marketing and Customer Success.

Using data and HubSpot workflows, you will optimize speed to lead, improve routing and drive automation to deliver a faster, more consistent inbound experience