Growth Management Customer Support Specialist

Okaloosa County; Crestview (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Okaloosa County in Crestview, FL is seeking an Administrative Specialist to provide administrative, operational, and clerical support to the Growth Management department. The role involves assisting customers with information, research, and resolving inquiries.

You will handle payments, modify existing accounts or licenses, prepare reports, coordinate with other divisions, and help streamline processes. Strong communication and Microsoft Word/Excel skills are required; an Associate’s degree in a

Qualifications

• Associates degree in Business, Public Administration, Communications, Geography, GIS, or related field.
• Minimum of two years in administrative support with multi-line phones and customer service.
• Experience with Word and Excel is required; data entry skills preferred.
• Knowledge of construction industry or planning/land development is a plus.

Responsibilities

• Provide administrative, operational, and clerical support to the Growth Management department.
• Assist customers with information, research, and resolution for questions and concerns.
• Process payments and updates to accounts or licenses; prepare reports and distribute documents.
• Coordinate with other agencies and departments to ensure timely responses; generate basic operational reports.

Skills

Customer service

Communication

Multiline phones

Research

Problem solving

Education

Associates degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Okaloosa County in Crestview, FL is seeking an Administrative Specialist to provide administrative, operational, and clerical support to the Growth Management department. The role involves assisting customers with information, research, and resolving inquiries.

You will handle payments, modify existing accounts or licenses, prepare reports, coordinate with other divisions, and help streamline processes. Strong communication and Microsoft Word/Excel skills are required; an Associate’s degree in a