Growth Management Administrative Clerk

City Of Lake Wales; Lake Wales (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

City Of Lake Wales seeks a reliable clerical specialist to support Planning, Building, and Code Compliance. You will handle reception, process invoices and BTR/payments, and assist with monthly reports.

Work involves helping customers, guiding them on the Growth Management website, and maintaining records. This on-site role requires strong communication, organization, and the ability to work under interruptions.

Qualifications

• Graduation from a standard senior high school or GED equivalent.
• Two years of experience in general office procedures, or a related field, or an equivalent combination of education and experience.
• Knowledge of manual and computerized record keeping systems.
• Ability to communicate effectively orally and in writing.
• Ability to establish effective working relationships with contractors, developers, architects, engineers, owners, and the general public; ability to communicate clearly under frequent interruptions.
• Special requirements: none.

Responsibilities

• Assists the Planning Division by managing purchase orders, invoices, and preparing monthly reports.
• Answers basic zoning inquiries and assists customers with information on the City’s Growth Management website.
• Assists the Building Division in processing Business Tax Receipts (BTRs), processing BTR payments and building permit payments, and posting all permit documents to the permit tracking software.
• Assists the Code Compliance Division by creating case files, managing lien recordings, and responding to lien search inquiries.
• Assists the Planning, Building, and Code Compliance Divisions by helping to maintain office tidiness; answering, screening, and directing calls; and performing miscellaneous clerical duties as assigned by the Growth Management Director.
• Maintains records and documents of customer service issues and resolutions.

Skills

Oral communication

Written communication

Customer service

Office procedures

Record keeping

Education

High School Diploma or GED

Tools

Word processing software

Permitting software

Fax machine

Personal computer

Job description

City Of Lake Wales seeks a reliable clerical specialist to support Planning, Building, and Code Compliance. You will handle reception, process invoices and BTR/payments, and assist with monthly reports.

Work involves helping customers, guiding them on the Growth Management website, and maintaining records. This on-site role requires strong communication, organization, and the ability to work under interruptions.