Office Clerk-Growth Management

City Of Lake Wales; Lake Wales (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

City Of Lake Wales in Lake Wales, FL is seeking a Clerk I to support Growth Management duties and assist Planning, Building, and Code Compliance divisions. The role covers administrative tasks, document processing, and customer service in a busy city office setting.

Responsibilities include handling purchase orders, invoices, payments, and maintaining accurate records, while helping residents and contractors navigate city information with clarity and courtesy.

Qualifications

• Graduation from a standard senior high school or GED equivalent.
• Two years of experience in general office procedures.
• Any equivalent combination of education and experience.

Responsibilities

• Manages purchase orders, invoices, and monthly reports for the Planning Division.
• Processes BTRs and building permit payments and posts documents to permit tracking software.
• Creates case files, manages lien recordings, and responds to lien search inquiries.
• Maintains office tidiness, answers and directs calls, and performs clerical duties across divisions.
• Maintains records of customer service issues and resolutions.

Skills

Record Keeping

Customer Service

Communication Skills

Office Procedures

Education

High School Diploma

2 Years Experience

Equivalent Combination

Job description

Job Details

Job Location: FL - Lake Wales, FL 33853, Salary Range: $17.43 - $22.26 Hourly, GENERAL PURPOSE

SUPERVISION RECEIVED

Works under the general supervision of the Growth Management Director.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the Planning Division by managing purchase orders, invoices, and preparing monthly reports. Answers basic zoning inquiries and assists customers with navigating information located on the City’s website, as it pertains to Growth Management.
• Assists the Building Division in processing Business Tax Receipts (BTRs), processing BTR payments and building permit payments, and posting all permit documents to the permit tracking software.
• Assists the Code Compliance Division by creating case files, managing lien recordings, and responding to lien search inquiries.
• Assists the Planning, Building, and Code Compliance Divisions by helping to maintain office tidiness; answering, screening, and directing calls; and performing miscellaneous clerical duties as assigned by the Growth Management Director.
• Maintains records and documents of customer service issues and resolutions.

PERIPHERAL DUTIES

Other duties as required.

Qualifications: DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• (A) Graduation from a standard senior high school or GED equivalent, and
• (B) Two (2) years of experience in general office procedures, or a related fields, or
• (C) Any equivalent combination of education and experience.

Necessary knowledge, Skills and Abilities:

• (A) Knowledge of manual and computerized record keeping systems;
• (B) Skilled in the operation tools and equipment.
• (C) Ability to establish effective working relationships with contractors, developers, architects, engineers, owners, and the general public; Ability to communicate effectively orally and in writing; Ability to work under stressful conditions and with frequent interruptions.

SPECIAL REQUIREMENTS

None.

TOOLS AND EQUIPMENT USED

Personal computer, including word processing and permitting software; copy and fax machine; phone.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed mostly in office settings. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

While performing the duties of this job, the employee is frequently required to stand or sit; walk; talk or hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.