Growth Leader: Ecommerce, Retention & Loyalty

Dimond Connect; New York (NY); Hybrid; USD 210,000 - 320,000; Full time

Job summary

Dimond Connect is seeking a Senior Director of Retention & Ecommerce for a fast-growing DTC brand based in New York. The role owns the end-to-end ecommerce experience, subscription lifecycle, and loyalty programs, building the team and systems to scale while preserving a luxury brand feel.

You will lead Shopify Plus, Klaviyo, and a subscription platform (Skio or Recharge), drive CRO programs, analyze cohorts and LTV, and collaborate with marketing, product, and engineering to optimize revenue

Qualifications

• Experience leading ecommerce and retention initiatives for a digitally native consumer brand.
• Proven ability to scale revenue while protecting brand experience.
• Strong analytical chops with cohort and LTV modeling.

Responsibilities

• Own DTC revenue, ecommerce economics, and subscription performance.
• Lead ecommerce product roadmap, development, QA, launches with tech partners.
• Manage Shopify storefront strategy, merchandising, bundles, and PDPs.

Skills

Ecommerce leadership

Retention strategy

Data analysis

Cross-functional leadership

Growth marketing

Tools

Shopify Plus

Klaviyo

Skio

Recharge

Job description

Dimond Connect is seeking a Senior Director of Retention & Ecommerce for a fast-growing DTC brand based in New York. The role owns the end-to-end ecommerce experience, subscription lifecycle, and loyalty programs, building the team and systems to scale while preserving a luxury brand feel.

You will lead Shopify Plus, Klaviyo, and a subscription platform (Skio or Recharge), drive CRO programs, analyze cohorts and LTV, and collaborate with marketing, product, and engineering to optimize revenue