Growth-Forward Assistant Store Manager | Lead & Elevate

Community Choice Financial Family of Brands; Hays (KS); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Educational reimbursement program

Medical insurance options incl. tele-m

401(k) and company match

Job summary

Check Into Cash in Hays, KS is seeking an Assistant Store Manager to support customers and lead store operations. You will drive account management, outreach, and risk management while growing leadership skills in a fast-paced environment.

The role requires at least 1 year in customer service or retail, 3+ months of supervisory experience, and strong communication. Full-time in-person work with a 40-hour minimum and a competitive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum one year in customer service, sales, or retail.
• At least 3 months of supervisory/leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required per applicable law.

Responsibilities

• Maximize customer success by offering relevant financial services.
• Assess risk and accurately process loan/pawn applications and related transactions.
• Conduct daily outreach to market services and build customer relationships.
• Oversee account management and recovery processes with a customer-service focus.
• Maintain accurate customer data in the POS system.
• Coach and develop Customer Service Representatives when applicable.
• Perform duties outside the office as needed, including store visits and marketing.
• Meet performance standards through partnerships and community events.
• Ensure store security, opening/closing procedures, and cash handling.

Skills

Customer service experience

Leadership experience

Communication skills

POS system proficiency

Microsoft Office proficiency

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Hays, KS is seeking an Assistant Store Manager to support customers and lead store operations. You will drive account management, outreach, and risk management while growing leadership skills in a fast-paced environment.

The role requires at least 1 year in customer service or retail, 3+ months of supervisory experience, and strong communication. Full-time in-person work with a 40-hour minimum and a competitive benefits package.