Assistant Store Manager: Leadership Growth in Retail

Ccffamilyofbrands; Sulphur (LA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Learning platform access

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Casual dress code

Job summary

Check Into Cash in Sulphur, LA is hiring an Assistant Store Manager to support customers with financial services and lead store operations. You will drive account management, customer outreach, and risk management while gaining hands-on leadership experience in a fast-paced retail finance environment.

The role offers a performance-driven path with training, advancement opportunities, and a comprehensive benefits package.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance, including weekends (minimum 40 hours/week).

Skills

Customer service experience

Leadership experience

Communication skills

Computer literacy (POS, MS Office)

Physical stamina

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS System

Microsoft Office

Job description

Check Into Cash in Sulphur, LA is hiring an Assistant Store Manager to support customers with financial services and lead store operations. You will drive account management, customer outreach, and risk management while gaining hands-on leadership experience in a fast-paced retail finance environment.

The role offers a performance-driven path with training, advancement opportunities, and a comprehensive benefits package.