Growth-Focused SMB Customer Success Manager

Weave; Lehi (UT); Hybride; USD 60 000 - 90 000; Plein temps

Résumé du poste

Weave is seeking a motivated Customer Success Manager to support a portfolio of SMB accounts in Utah. This hybrid role is Mon-Wed in-office, with Thu/Fri optional remote work, and reports to the Manager of Customer Success.

You will own customer success, retention, upsell opportunities, and strategic guidance, delivering ongoing training and conducting regular business reviews while collaborating with Sales, Support, Product, and Onboarding to advocate for the customer and drive value.

Qualifications

• 2+ years in customer success, account management, or related client-facing role.
• Experience in SaaS or tech preferred.
• Strong communication and relationship-building skills.
• Comfort with video meetings and professional presence with customers.
• Experience reading account data to drive retention and success.

Responsabilités

• Own customer success for your accounts to maximize value from our software.
• Lead retention by reducing churn and strengthening loyalty.
• Identify upsell opportunities and connect customers with value-added solutions.
• Provide strategic guidance by tying business goals to outcomes.
• Deliver ongoing training with new features so customers stay engaged.
• Conduct regular business reviews highlighting wins and next steps.
• Collaborate with Sales, Support, Product, and Onboarding to voice customer needs.
• Resolve escalations quickly to maintain trust and relationships.
• Capture success stories and testimonials through advocacy.

Connaissances

Customer Success

Account management

SaaS

Communication

Relationship-building

On-camera hosting

Outils

Salesforce

Vitally

Zoom

Description du poste

Weave is seeking a motivated Customer Success Manager to support a portfolio of SMB accounts in Utah. This hybrid role is Mon-Wed in-office, with Thu/Fri optional remote work, and reports to the Manager of Customer Success.

You will own customer success, retention, upsell opportunities, and strategic guidance, delivering ongoing training and conducting regular business reviews while collaborating with Sales, Support, Product, and Onboarding to advocate for the customer and drive value.