Strategic CSM for Mid-Market & Enterprise

Weave

Lehi (UT)

Hybrid

USD 85,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Weave is seeking a Mid-Market/Enterprise Customer Success Manager to manage a portfolio of Priority Accounts, drive adoption and retention, and act as a trusted advisor. You will collaborate across teams to tailor solutions, conduct business reviews, and guide customers through value realization.

You will use data to quantify value, support negotiations, and help customers grow with Weave's products and services.

Qualifications

3+ years of CSM or Account Management experience supporting Mid-Market and/or Enterprise customers.
Ability to demonstrate ethical behavior and decision making.
Excellent written and verbal communication skills.
Ability to build relationships with a wide variety of stakeholders.

Responsibilities

Manage a book of Priority Accounts and drive adoption, satisfaction, and retention.
Collaborate across departments to tailor solutions to customer needs.
Set up introduction calls, account reviews, and business reviews with customers.
Provide insights on market trends and competitive landscape to customers.
Maintain updates in Salesforce and Zendesk for accurate customer state.
Partner with upsell teams to drive revenue per customer.
Create complex reports and dashboards with actionable insights.