Growth-Focused Small Business Client Manager

U.S. Bank; Glendale (CA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Leave

Parental Leave

401(k) plan

Paid vacation

Holidays

Job summary

U.S. Bank is seeking a Client Account Manager/Executive to act as the strategic face of Payment Services, managing a book of accounts, driving growth, profitability, and contract renewals. You will consult with clients through data analysis, present results, and guide actions to improve performance.

The role requires onboarding, relationship building, and proactive cross-sell opportunities, with a hybrid schedule and in-office presence in California.

Qualifications

• Associate's degree or equivalent work experience.
• Typically two or more years of client management experience in payments industry.

Responsibilities

• Onboard and support newly activated accounts
• Build and maintain strong client relationships
• Increase portfolio profitability and client satisfaction
• Provide payment solutions education and consultative guidance
• Recommend products and services based on client needs
• Identify cross-sell and growth opportunities
• Conduct proactive outreach to drive retention and engagement
• Leverage tools, campaigns, and insights to strengthen client relationships and business growth

Skills

Negotiation

Account management

Project management

Problem-solving

Customer service

Communication skills

Data interpretation

Education

Associate's degree

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Client Account Manager/Executive to act as the strategic face of Payment Services, managing a book of accounts, driving growth, profitability, and contract renewals. You will consult with clients through data analysis, present results, and guide actions to improve performance.

The role requires onboarding, relationship building, and proactive cross-sell opportunities, with a hybrid schedule and in-office presence in California.