Small Business Payments Client Lead

Elavon, Inc.; Glendale (CA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank in California is seeking a Client Account Manager/Executive to lead onboarding, retention, and growth for a portfolio of clients. You will consult on payment solutions, build trusted relationships, and drive profitability with cross-sell opportunities across multiple channels.

The role requires strong negotiation, account management, and project management skills, plus data analysis and excellent communication. A hybrid schedule with in-office days and flexible remote work is offered.

Qualifications

• Associate’s degree, or equivalent work experience.
• Two or more years of client management experience in payments industry.

Responsibilities

• Onboard and support newly activated accounts.
• Build and maintain strong client relationships.
• Increase portfolio profitability and client satisfaction.
• Provide payment solutions education and consultative guidance.
• Recommend products and services based on client needs.
• Identify cross-sell and growth opportunities.
• Conduct proactive outreach to drive retention and engagement.
• Leverage tools, campaigns, and insights to strengthen client relationships and business growth.

Skills

Contract negotiation

Account management

Project management

Problem solving

Multitasking

Data interpretation

Customer service

MS Office

Presentation skills

Verbal and written communication

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

U.S. Bank in California is seeking a Client Account Manager/Executive to lead onboarding, retention, and growth for a portfolio of clients. You will consult on payment solutions, build trusted relationships, and drive profitability with cross-sell opportunities across multiple channels.

The role requires strong negotiation, account management, and project management skills, plus data analysis and excellent communication. A hybrid schedule with in-office days and flexible remote work is offered.