Assistant Branch Manager - Mt. Dora

FAIRWINDS Credit Union; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

FAIRWINDS Credit Union in Altamonte Springs, FL is seeking an Assistant Branch Manager to lead a high-performing team at our on-site branch. You will coach staff, drive member service, lending, and product penetration while ensuring compliance and operational excellence.

You’ll serve as a loan officer, open new accounts, and guide members through FAIRWINDS products and services. Collaborate with the Branch Manager to grow member relationships and achieve branch goals.

Qualifications

• Proven track record in a member-facing and/or leadership role.
• Natural coach and mentor; develops others and provides constructive feedback.
• Strong knowledge of FAIRWINDS products, services, systems, and lending procedures.

Responsibilities

• Foster a coaching-focused environment to develop the team and meet service goals.
• Serve as loan officer and interviewer, processing applications and disbursing funds.
• Open new accounts and guide members on FAIRWINDS products and services.
• Support branch operations: staffing, scheduling, training, and evaluations.
• Collaborate with Branch Manager on strategy, goals, and compliance.

Skills

Leadership

Coaching

Customer service

Sales

Relationship building

Mentoring

Decision making

Education

Associate degree

Job description

• On-site
• Travel Required : No
• Retail Banking
• Full-Time
• Requisition #: ASSIS003136

Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. As an Assistant Branch Manager at our Altamonte Springs branch, you'll be the first step in helping our members live financially free.

Your Role in Our Mission:

Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.

Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.

Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.

Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.

Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.

Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.

Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.

Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.

• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

Proven track record of high performance in a member-facing and/or leadership role.

A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.

Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.

You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.

Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.

Highly organized, goal-oriented, and driven by both results and team success.

Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.

Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.

This is an exciting opportunity to expand your skills and make an impact.

Travel Required

No .

Qualifications

Education

Required

Associates or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.