Growth-Focused Rental Account Manager - White-Glove Service

Rent-A-Center; Pottstown (Montgomery County); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & dis"&"

Job summary

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, delivering exceptional service in-store, over the phone, and in customers' homes. You will drive account performance, handle early-stage collections, and contribute to sales growth by establishing strong customer relationships.

The role emphasizes completing deliveries and pickups, maintaining showroom standards, and operating with safety as a priority in a full-time capacity.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Valid driver's license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, delivering exceptional service in-store, over the phone, and in customers' homes. You will drive account performance, handle early-stage collections, and contribute to sales growth by establishing strong customer relationships.

The role emphasizes completing deliveries and pickups, maintaining showroom standards, and operating with safety as a priority in a full-time capacity.