Growth-Focused Account Manager: White-Glove Service

Rent-A-Center; Littleton (NH); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision

401(k) with company match

Flexible Spending Accounts

Job summary

Rent-A-Center is seeking an Account Manager to oversee rental accounts by delivering exceptional customer service, driving account performance, coordinating deliveries and pickups, and maintaining store standards while conducting early-stage collections. This role emphasizes building strong customer relationships and contributing to sales growth.

The position is full-time with a Monday–Saturday schedule and provides opportunities for growth within the RAC team.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Customer service

Communication

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to oversee rental accounts by delivering exceptional customer service, driving account performance, coordinating deliveries and pickups, and maintaining store standards while conducting early-stage collections. This role emphasizes building strong customer relationships and contributing to sales growth.

The position is full-time with a Monday–Saturday schedule and provides opportunities for growth within the RAC team.