Growth-Focused Product Operations Lead

Fluency Digital, Inc.; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Fluency Digital, Inc. is an AI video technology firm seeking a Product Operations Lead to enhance media workflows. This role involves bridging the gap between product and customer success teams, focusing on the development of processes that drive engagement and retention.

The ideal candidate will have 1–3 years of experience in operations or strategy, strong analytical skills, and a customer-centric approach. Join us to help shape the future of video AI in the media industry.

Qualifications

• 1–3 years of experience in operations, strategy, or account management.
• Proven ability to analyze complex problems and develop scalable solutions.
• Must be based in the United States.

Responsibilities

• Own the development and execution of processes that drive customer engagement.
• Work closely with cross-functional teams to identify and prioritize key initiatives.
• Enhance media workflows with a focus on customer success and retention.

Skills

Operational expertise

Analytical skills

Excellent communication

Project management

Customer-centric thinking

Job description

Fluency Digital, Inc. is an AI video technology firm seeking a Product Operations Lead to enhance media workflows. This role involves bridging the gap between product and customer success teams, focusing on the development of processes that drive engagement and retention.

The ideal candidate will have 1–3 years of experience in operations or strategy, strong analytical skills, and a customer-centric approach. Join us to help shape the future of video AI in the media industry.