Product Operations Lead

Fluency Digital, Inc.; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Fluency Digital, Inc. is an AI video technology firm seeking a Product Operations Lead to enhance media workflows. This role involves bridging the gap between product and customer success teams, focusing on the development of processes that drive engagement and retention.

The ideal candidate will have 1–3 years of experience in operations or strategy, strong analytical skills, and a customer-centric approach. Join us to help shape the future of video AI in the media industry.

Qualifications

• 1–3 years of experience in operations, strategy, or account management.
• Proven ability to analyze complex problems and develop scalable solutions.
• Must be based in the United States.

Responsibilities

• Own the development and execution of processes that drive customer engagement.
• Work closely with cross-functional teams to identify and prioritize key initiatives.
• Enhance media workflows with a focus on customer success and retention.

Skills

Operational expertise

Analytical skills

Excellent communication

Project management

Customer-centric thinking

Job description

AI video technology firm enhancing media workflows

As a growth-stage company revolutionizing the video AI landscape, we're seeking a strategic operator to bridge the gap between our product and customer success teams. The Product Operations Lead will own the development and execution of processes that drive customer engagement and retention, working closely with cross‑functional teams to identify and prioritize key initiatives. This role requires a unique blend of operational expertise, technical acumen, and customer‑centric thinking. By joining our team, you'll play a critical role in shaping the future of video AI and its applications in the media industry.

What we're looking for:

• 1–3 years of experience in operations, strategy, or account management
• Proven ability to analyze complex problems and develop scalable solutions
• Excellent communication and project management skills, with experience working with technical teams
• Strong understanding of the software development and AI industries, with a focus on customer success and retention
• Must be based in the United States.