Logistics Account Manager - Growth & Customer Experience

C.H. Robinson; Lisle (IL); Hybrid; USD 33,000 - 76,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

401(k) with company matching

Paid time off

Job summary

C.H. Robinson, headquartered in Lisle, IL, is seeking an Account Manager to join our High Value team.

You will be the primary point of contact for our customers, ensuring accurate order entry, effective internal communication, and consistent shipment execution that meets service levels. The role focuses on driving growth and retention for a defined customer portfolio, championing customer advocacy, and collaborating with cross-functional teams to improve processes and SOPs.

Qualifications

• High School Diploma or GED required.
• 2 years' experience within transportation, logistics, and/or brokerage environment preferred.

Responsibilities

• Serve as a key contact to assigned book of customers.
• Quote customer opportunities when no BRD is involved on the account.
• Enter quotes into the quoting tool when no BRD is involved on the account.
• Build and enter shipments accurately in the operation system with all load and service requirements.
• Responsible for promptly updating any changes required for the load.
• Monitor and escalate any coverage challenges to ensure timely resolution.
• Ensure complete and timely order billing for all orders.
• Assist adding insight for customer MBR/QBR (Monthly Business Review/Quarterly Business Review).
• Proactively work with cross-functional teams to ensure alignment between customer expectations and service delivery.
• Collaborate with stakeholders on new business implementations and discussions around making improvements to existing business.
• Provide insight on and changes needed to maintain SOPs to guide and optimize service performance.

Skills

Customer service

Data entry

Attention to detail

Proactive communication

Multi-tasking

Written and verbal communication

Analytical skills

Team collaboration

Entrepreneurial spirit

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson, headquartered in Lisle, IL, is seeking an Account Manager to join our High Value team.

You will be the primary point of contact for our customers, ensuring accurate order entry, effective internal communication, and consistent shipment execution that meets service levels. The role focuses on driving growth and retention for a defined customer portfolio, championing customer advocacy, and collaborating with cross-functional teams to improve processes and SOPs.