Growth-Focused Forward Deployed Product Manager

Black.ai; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Lorikeet is hiring a Forward Deployed Product Manager to own growth accounts and drive outcomes across Concierge deployments. You will collaborate with Forward Deployed Engineers and customers to implement, scale, and expand usage while teaching teams to operate the product independently.

You will drive product improvements from customer feedback, work with AI tools, and uncover expansion opportunities as deployments scale.

Qualifications

• Have 2+ years of owning customer outcomes in roles like account management, customer success, consulting, implementation or operations.
• Ability to engage senior customer leaders and grow accounts over time.
• Experience in startup or scale-up environments with process-building
• Experience building with AI and analyzing what works and what doesn’t.

Responsibilities

• Lead deployments for customers, aligning their team and engineers on priorities and success.
• Own a portfolio of growth accounts after launch, tracking performance and usage.
• Investigate Concierge improvements, deploy fixes with the FDE, guide deployment direction.
• Teach customers to build, test and improve Concierge themselves to drive ongoing value.
• Identify next use cases in each account and build the case for expansion.
• Communicate customer problems to Product, back by evidence, and follow through to shipping.

Skills

Account management

AI product

API docs

Data analysis

Customer outcomes

Job description

Lorikeet is hiring a Forward Deployed Product Manager to own growth accounts and drive outcomes across Concierge deployments. You will collaborate with Forward Deployed Engineers and customers to implement, scale, and expand usage while teaching teams to operate the product independently.

You will drive product improvements from customer feedback, work with AI tools, and uncover expansion opportunities as deployments scale.