Concierge Growth PM (Forward-Deployed)

Lorikeet; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Lorikeet is redefining how customer support works with AI-powered Concierge. As a Forward Deployed Product Manager, you’ll own a portfolio of growth accounts, drive implementations, and continuously uncover expansion opportunities across finance, healthcare, marketplaces, and delivery verticals.

You’ll partner with Forward Deployed Engineers to launch quickly and teach teams to scale the solution themselves.

Qualifications

• 2+ years owning customer outcomes across roles.
• Trusted by senior customer leaders to grow accounts over time.
• Experience in startup/scale-up environments.
• Built with AI and can discuss what worked and what didn’t.
• Able to read API docs, conversation logs and usage data to diagnose issues.

Responsibilities

• Lead deployments for your customers, aligning their team and our engineers on priorities and success.
• Own a portfolio of growth accounts post-launch, including Concierge performance and usage.
• Investigate Concierge improvements, deploy fixes with the FDE and steer deployment direction.
• Teach customers to build, test, and improve Concierge themselves for ongoing value.
• Identify expansion opportunities and build the case for ongoing growth.
• Bring product issues backed by customer evidence and shepherd them to resolution.

Skills

Customer outcomes ownership

Account growth

AI product experience

API data analysis

Startup experience

Job description

Lorikeet is redefining how customer support works with AI-powered Concierge. As a Forward Deployed Product Manager, you’ll own a portfolio of growth accounts, drive implementations, and continuously uncover expansion opportunities across finance, healthcare, marketplaces, and delivery verticals.

You’ll partner with Forward Deployed Engineers to launch quickly and teach teams to scale the solution themselves.