Growth-Focused Customer Support Specialist

Egreenservices; San Francisco (CA); On-site; USD 107,000 - 154,000; Full time

Job summary

Airbnb in San Francisco, CA is seeking a Customer Support Specialist who can win quarterly targets by pairing analytical thinking with a strong ownership mindset. You'll manage high-stakes sales marketing interactions and mentor peers in data-driven negotiation.

Take home $107,000–$154,000 annually, with benefits; you’ll document learnings promptly and maintain a fast, independent cadence in a documentation-first culture.

Qualifications

• Minimum 3 years of experience backing your own estimates.
• Around 4+ years of hands-on experience in a sales marketing role.
• Ability to translate written communication for a non-technical audience.
• Ownership mindset and care for the company’s money as your own.
• Self-motivated and able to work independently with minimal oversight.
• The discipline to document while it’s fresh, not after it’s forgotten.

Responsibilities

• Nurture the slow sales marketing leads until timing flips in our favor
• Brief the Customer Support Specialist team on what’s working in this week’s market
• Conduct market research to uncover trends shaping the sales marketing space
• Coach junior reps through their first data-driven negotiation
• Spot which San Francisco accounts are about to churn and win them back

Skills

Analytical Thinking

Written Communication

Ownership Mindset

Self-motivated

Independent Work

Documentation

Job description

Airbnb in San Francisco, CA is seeking a Customer Support Specialist who can win quarterly targets by pairing analytical thinking with a strong ownership mindset. You'll manage high-stakes sales marketing interactions and mentor peers in data-driven negotiation.

Take home $107,000–$154,000 annually, with benefits; you’ll document learnings promptly and maintain a fast, independent cadence in a documentation-first culture.