Customer Success Manager

Wintermeyer Ventures; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Wintermeyer Ventures is seeking a customer success professional to join our SF-based team. You will manage a high-volume portfolio, coordinate with product and engineering, and help customers extract value from our technical SaaS platform.

With 2–6 years in B2B tech, you will prioritize 100+ accounts, resolve escalations, and translate feedback into product improvements, while collaborating with HubSpot and Pylon users. On-site in San Francisco with visa sponsorship available.

Formación

• 2–6 years of experience in customer success or account management at a B2B technology startup with a technical product.
• Experience managing a portfolio of 100+ accounts, prioritizing work, and handling escalations across customer stakeholders.
• Ability to investigate and solve complex technical problems for technical users.
• Experience translating customer feedback into improvements with engineering, product, or design teams.
• Familiarity with customer support management software, Pylon, and HubSpot.
• A degree from a highly selective university.

Responsabilidades

• Investigate complex customer problems and coordinate with technical teams when needed to resolve them.
• Support documentation, escalations, product updates, and communication with internal teams and third parties.
• Respond to customer requests by phone, email, and chat while helping maintain high customer satisfaction.
• Manage a high-volume portfolio and prioritize customer needs across multiple accounts.
• Share customer insights with cross-functional partners to inform product improvements.
• Build deep knowledge of the platform and help the customer support function scale.

Conocimientos

Customer success

Account management

Technical product

Problem solving

Educación

Degree from a selective university

Herramientas

Pylon

HubSpot

Descripción del empleo

About the Role

Join the customer experience team at a B2B SaaS startup, serving as a primary contact for customers and helping them get value from a technical product. You will work across account management, product, and engineering to resolve issues and bring customer feedback into product improvements.

What You'll Do

• Investigate complex customer problems and coordinate with technical teams when needed to resolve them.
• Support documentation, escalations, product updates, and communication with internal teams and third parties.
• Respond to customer requests by phone, email, and chat while helping maintain high customer satisfaction.
• Manage a high-volume portfolio and prioritize customer needs across multiple accounts.
• Share customer insights with cross-functional partners to inform product improvements.
• Build deep knowledge of the platform and help the customer support function scale.

What We're Looking For

• Two to six years of experience in customer success or account management at a B2B technology startup with a technical product.
• Experience managing a portfolio of 100 or more accounts, prioritizing work, and handling escalations across customer stakeholders.
• Ability to investigate and solve complex technical problems for technical users.
• Experience translating customer feedback into improvements with engineering, product, or design teams.
• Familiarity with customer support management software, Pylon, and HubSpot.
• A degree from a highly selective university.

Compensation & Benefits

Base salary: $120,000 to $180,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California.