Customer Support Specialist

Egreenservices; San Francisco (CA); On-site; USD 107,000 - 154,000; Full time

Job summary

Airbnb in San Francisco, CA is seeking a Customer Support Specialist who can win quarterly targets by pairing analytical thinking with a strong ownership mindset. You'll manage high-stakes sales marketing interactions and mentor peers in data-driven negotiation.

Take home $107,000–$154,000 annually, with benefits; you’ll document learnings promptly and maintain a fast, independent cadence in a documentation-first culture.

Qualifications

• Minimum 3 years of experience backing your own estimates.
• Around 4+ years of hands-on experience in a sales marketing role.
• Ability to translate written communication for a non-technical audience.
• Ownership mindset and care for the company’s money as your own.
• Self-motivated and able to work independently with minimal oversight.
• The discipline to document while it’s fresh, not after it’s forgotten.

Responsibilities

• Nurture the slow sales marketing leads until timing flips in our favor
• Brief the Customer Support Specialist team on what’s working in this week’s market
• Conduct market research to uncover trends shaping the sales marketing space
• Coach junior reps through their first data-driven negotiation
• Spot which San Francisco accounts are about to churn and win them back

Skills

Analytical Thinking

Written Communication

Ownership Mindset

Self-motivated

Independent Work

Documentation

Job description

Growth is a contact sport at Airbnb, and the Customer Support Specialist we want in San Francisco, CA plays to win every quarter. This San Francisco opening trades 3 years and Analytical Thinking for $107,000 - $154,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Nurture the slow sales marketing leads until timing flips in our favor
• Brief the Customer Support Specialist team on what's working in this week's market
• Conduct market research to uncover trends shaping the sales marketing space
• Coach junior reps through their first data-driven negotiation
• Spot which San Francisco accounts are about to churn and win them back

What You'll Bring

• At least 3 years of standing behind your own estimates
• Experience translating Written Communication complexity for a non-technical audience
• The kind of ownership that treats the company's money like your own
• Around 4+ years of hands-on experience in a sales marketing role
• The instinct to ask "what would change your mind?" before debating
• Self-motivated and able to work independently with minimal oversight
• The discipline to document while it's fresh, not after it's forgotten

As a documentation-first leader in sales marketing, Airbnb draws top talent to its San Francisco, CA headquarters. Our values show up in small daily choices, not just a poster on the wall.

Take home $107,000 - $154,000, build your Email Support under a mentor, lean on benefits, and shape a full-time week that finally fits.

The posting clock reset today, so the Customer Support Specialist window is wide open.

Your background in Analytical Thinking could be exactly the missing piece here in San Francisco, so reach out.