Growth-Focused Customer Service Manager | Flexible Hours

Egreenservices; Bismarck (ND); On-site; USD 81,000 - 118,000; Full time

Job summary

Booz Allen Hamilton in Bismarck, ND is seeking a Customer Service Manager to anchor a high-performing revenue team. This on-site role combines leadership with hands-on customer success and sales support.

You’ll drive service delivery, own the ND territory, and translate feedback into growth while upholding the Booz Allen brand voice across calls and campaigns.

Starting salary is $81,000 to $118,000, with mentoring, full benefits, and flexible hours to fit life in Bismarck.

Qualifications

• Comfort presenting to a ND-wide audience without a script.
• Comfort steering sales marketing conversations toward a decision.
• Manager fluency in Complaint Handling, with Presentation Skills on your roadmap.
• The instinct to ask "what would change your mind?" before debating.
• A knack for Customer Feedback Analysis that colleagues quietly come to rely on.
• Critical thinking skills and sound, independent judgment.

Responsibilities

• Beat last quarter's $81,000 - $118,000 number without burning the pipeline.
• Turn a $81,000 - $118,000 budget into measurable relentlessly curious growth.
• Pull the supportive case study that closes a stalled Bismarck deal.
• Walk the Bismarck, ND territory and know it better than the map.
• Carry the brand voice into every cold call and every caption.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Skills

Presentation skills

Complaint handling

Customer feedback analysis

Critical thinking

Independent judgment

Sales/marketing conversations

Tools

Freshdesk

Job description

Booz Allen Hamilton in Bismarck, ND is seeking a Customer Service Manager to anchor a high-performing revenue team. This on-site role combines leadership with hands-on customer success and sales support.

You’ll drive service delivery, own the ND territory, and translate feedback into growth while upholding the Booz Allen brand voice across calls and campaigns.

Starting salary is $81,000 to $118,000, with mentoring, full benefits, and flexible hours to fit life in Bismarck.