Call Center Manager: Growth, ROI & Mentorship (77k-126k)

Egreenservices; Bismarck (ND); On-site; USD 77,000 - 126,000; Full time

Benefits offered by this job

Health premiums

Certifications funding

Mentor pairing

Job summary

Business Excellence Corp in Bismarck is seeking a Call Center Manager to lead demand-generation alignment with ServiceNow content, build territory plans, and drive a fast-moving operation with measurable ROI.

With 8+ years of experience, you will own projects end to end, report on pipeline and ROI, and mentor teammates. The role offers a salary range of 77,000–126,000 USD per year, plus health premiums, funding for certifications, and a seasoned mentor.

Qualifications

• Authorized to work in the United States without sponsorship.
• Ability to own projects from concept through delivery.
• Ability to translate jargon into plain English for stakeholders.
• Proven knack for making hard work feel manageable.

Responsibilities

• Partner with ServiceNow specialists to align content with demand-generation goals.
• Stitch together a referral program customers want to share.
• Build territory plans that maximize coverage across Bismarck, ND.
• Report on attribution and ROI to inform budget cycles.
• Track pipeline performance and report results to leadership weekly.

Skills

Project ownership

Clear communication

Leadership

Delivery-focused

Tools

ServiceNow

Job description

Business Excellence Corp in Bismarck is seeking a Call Center Manager to lead demand-generation alignment with ServiceNow content, build territory plans, and drive a fast-moving operation with measurable ROI.

With 8+ years of experience, you will own projects end to end, report on pipeline and ROI, and mentor teammates. The role offers a salary range of 77,000–126,000 USD per year, plus health premiums, funding for certifications, and a seasoned mentor.