Customer Service Manager

Egreenservices; Bismarck (ND); On-site; USD 81,000 - 118,000; Full time

Job summary

Booz Allen Hamilton in Bismarck, ND is seeking a Customer Service Manager to anchor a high-performing revenue team. This on-site role combines leadership with hands-on customer success and sales support.

You’ll drive service delivery, own the ND territory, and translate feedback into growth while upholding the Booz Allen brand voice across calls and campaigns.

Starting salary is $81,000 to $118,000, with mentoring, full benefits, and flexible hours to fit life in Bismarck.

Qualifications

• Comfort presenting to a ND-wide audience without a script.
• Comfort steering sales marketing conversations toward a decision.
• Manager fluency in Complaint Handling, with Presentation Skills on your roadmap.
• The instinct to ask "what would change your mind?" before debating.
• A knack for Customer Feedback Analysis that colleagues quietly come to rely on.
• Critical thinking skills and sound, independent judgment.

Responsibilities

• Beat last quarter's $81,000 - $118,000 number without burning the pipeline.
• Turn a $81,000 - $118,000 budget into measurable relentlessly curious growth.
• Pull the supportive case study that closes a stalled Bismarck deal.
• Walk the Bismarck, ND territory and know it better than the map.
• Carry the brand voice into every cold call and every caption.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Skills

Presentation skills

Complaint handling

Customer feedback analysis

Critical thinking

Independent judgment

Sales/marketing conversations

Tools

Freshdesk

Job description

Booz Allen Hamilton is assembling a high-performing revenue team, and we want a Customer Service Manager to anchor it in Bismarck, ND. This Bismarck opening trades 8 years and Freshdesk for $81,000 - $118,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Beat last quarter's $81,000 - $118,000 number without burning the pipeline
• Turn a $81,000 - $118,000 budget into measurable relentlessly curious growth
• Pull the supportive case study that closes a stalled Bismarck deal
• Walk the Bismarck, ND territory and know it better than the map
• Carry the brand voice into every cold call and every caption
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• Comfort presenting to a ND-wide audience without a script
• Comfort steering sales marketing conversations toward a decision
• Manager fluency in Complaint Handling, with Presentation Skills on your roadmap
• The instinct to ask "what would change your mind?" before debating
• A knack for Customer Feedback Analysis that colleagues quietly come to rely on
• Critical thinking skills and sound, independent judgment

Booz Allen Hamilton turned a frustration with sales marketing into a low-drama business that now serves customers far beyond ND. Nobody at Booz Allen Hamilton will hover over your shoulder; we hand you the keys and trust you to drive.

Beginning at $81,000 - $118,000, your growth is mentored, your benefits are full, and your hours flex to match life in Bismarck, ND.

Reposted with today's stamp, the Bismarck, ND opening still needs filling.

There's a manager role with your name on it at Booz Allen Hamilton; come claim it.