Growth-Focused Community Account Manager

Optimum Communications Inc.

Bethpage (NY)

On-site

USD 59,000 - 96,000

Full time

6 days ago

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Job summary

Optimum Communications Inc. is seeking a driven Community Account Manager to manage a portfolio of multi-dwelling unit properties and grow monthly recurring revenue by onboarding new movers, win-backs, and upsells.

You will cultivate onsite relationships with leasing staff, educate residents about Optimum products, and collaborate with sales, operations and support to deliver reliable service and favorable contract renewals.

Qualifications

5+ years related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and Office Suite programs is required.
Business Development experience with emphasis on new customer acquisition and relationship management.
Must be self-motivated and able to work independently.
Experience with Salesforce and CRM platforms.

Responsibilities

Consistent achievement of monthly sales, revenue quotas and KPIs.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOAs.
Conduct site and virtual visits with property staff and educate staff about product offers.
Schedule quarterly/semi-annual reviews with property staff.
Liaise between property management and internal operations and sales support.
Timely tracking and reporting of all sales, events, visits, and escalations.
Onboard new customers and coordinate de-bulk events.