Healthcare Data Client Success Manager

Datavant; Lincoln (NE); Hybrid; USD 108,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Job summary

Datavant is a data collaboration platform provider in healthcare seeking a Client Success Manager to drive successful project delivery for customers. You will coordinate internal resources, manage project plans, and report progress to stakeholders to ensure outcomes meet client goals.

You’ll collaborate with data engineering, sales, and product teams, maintain strong client relationships, and drive process improvements in a fast-paced, hybrid environment.

Qualifications

• 3-5 years of Client Success Account Management experience
• Project management experience preferred
• Bachelor's degree or equivalent work experience
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client Success

Project management

Healthcare domain knowledge

Communication skills

SQL knowledge

Advanced Excel

Education

Bachelor's degree or equivalent

Job description

Datavant is a data collaboration platform provider in healthcare seeking a Client Success Manager to drive successful project delivery for customers. You will coordinate internal resources, manage project plans, and report progress to stakeholders to ensure outcomes meet client goals.

You’ll collaborate with data engineering, sales, and product teams, maintain strong client relationships, and drive process improvements in a fast-paced, hybrid environment.