Growth-Focused Client Success Manager

POS360; Westlake Village (CA); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Flexible working hours

Free on-site gym access

Job summary

POS360 in Westlake Village, CA is seeking a Client Success Manager to drive long-term client satisfaction through proactive service and strategic engagement. You will monitor client health, conduct wellness screenings, analyze profitability, and address inquiries.

This role emphasizes onboarding, activation, and value delivery across a growing portfolio, collaborating with internal teams to ensure customers achieve objectives and maximize solution use.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Minimum 3 years of experience in client services or account management, or at least 1 year as POS360 Client Support Representative.
• Proficiency in CRM software, Microsoft Office, and other digital productivity tools.
• Strong analytical skills to conduct profitability analysis and monitor account performance.
• Excellent interpersonal and communication skills, capable of building strong client relationships.

Responsibilities

• Regularly engage with newly onboarded clients to strengthen loyalty and trust in the services provided for the lifetime of the account.
• Act as the dedicated point of contact providing high-touch services, strategic guidance, and attentive support.
• Manage new accounts as they join by maintaining consistent service quality and engagement across clients.
• Support their efforts with new accounts in the first 90 days in collaboration with Implementation Success Specialist.
• Conduct periodic assessments to gauge client satisfaction and recommend improvements.
• Monitor account performance to ensure clients are utilizing services to their full potential.
• Provide personalized recommendations based on wellness findings.
• Ensure timely end-to-end completion of client activations and deliver training sessions.
• Compile key account metrics and support profitability analyses.
• Serve as the primary contact for client inquiries and collaborate with internal teams to resolve issues.

Skills

Client services

Account management

Analytical skills

Communication

Proactive problem-solving

Teamwork

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software

Microsoft Office

Job description

POS360 in Westlake Village, CA is seeking a Client Success Manager to drive long-term client satisfaction through proactive service and strategic engagement. You will monitor client health, conduct wellness screenings, analyze profitability, and address inquiries.

This role emphasizes onboarding, activation, and value delivery across a growing portfolio, collaborating with internal teams to ensure customers achieve objectives and maximize solution use.