Growth-Focused Account Manager – Renewals & Expansion (Remote)

ADA; California (MO); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Unlimited vacation

Comprehensive benefits

Wellness account

Employee & family assistance

Flexible schedule

Remote-first

Learning budget

Work from home budget

AI tools access

LLM exposure

Job summary

Ada is seeking an Accelerate Account Manager to manage a portfolio of about 60 customers with roughly $2.5M in annual revenue. You will focus on renewals, health metrics, and expansion opportunities in a scaled, high-volume B2B SaaS environment.

Ideal candidates have 1+ year in customer-facing roles, are organized, love talking to customers, and can explain needs to internal teams. This is a remote-first, full-time role with competitive compensation.

Qualifications

• 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS.
• You're organized and comfortable juggling a lot of accounts at once without letting things slip.
• You like talking to customers and you're good at figuring out what they actually care about.
• You're curious about how a business runs and want to understand the numbers behind your customers' results.
• You stay calm when a customer is frustrated and you follow through on what you say you'll do.
• You're coachable. You ask for feedback, act on it, and get better quickly.
• You can explain what a customer needs to internal teams like Support, Product, and Solutions in a clear, simple way.
• You're comfortable in tools like Salesforce, Google Workspace, or MS Office, and pick up new software fast.
• Bonus: you've carried a quota or target before, even a small one.

Responsibilities

• Retain your book. Own renewals across your portfolio and hit your retention target. Start renewal conversations early and don't let anything show up as a surprise.
• Keep customers healthy. Track usage, automation rates, and account health. Spot at-risk accounts early and build a plan to turn them around.
• Show customers the value they're getting. Run regular check-ins and business reviews that connect Ada to results the customer cares about, like resolved conversations, cost savings, or team capacity.
• Grow where it makes sense. Find expansion opportunities inside your book, such as higher conversation volume, new channels, or new use cases, and work toward your expansion target.
• Build relationships. Get to know your day-to-day contacts well and build connections with the decision-makers who own the budget and the renewal.
• Forecast accurately. Keep Salesforce up to date and give a clear, honest read on renewals and pipeline every week.
• Know when to elevate. Recognize when an account has outgrown Accelerate or needs more senior help, and bring in the right people.

Skills

Customer-facing

Account management

Organizational skills

Communication

Numerical understanding

Coachable

Cross-functional collaboration

Salesforce

Tools

Salesforce

Google Workspace

MS Office

Job description

Ada is seeking an Accelerate Account Manager to manage a portfolio of about 60 customers with roughly $2.5M in annual revenue. You will focus on renewals, health metrics, and expansion opportunities in a scaled, high-volume B2B SaaS environment.

Ideal candidates have 1+ year in customer-facing roles, are organized, love talking to customers, and can explain needs to internal teams. This is a remote-first, full-time role with competitive compensation.