Growth-Focused Account Manager (Field & Service)

Rent-A-Center; Buffalo (NY); On-site; USD 22,041 - 24,590; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Flexible Spending Account

Health Savings Account

Supplemental and voluntary insurance

Job summary

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, drive sales, and deliver excellent customer service across in-store, phone, and at-home interactions. You will handle deliveries, pickups, and early-stage collections while maintaining showroom standards and ensuring safety guidelines.

The role requires a high school diploma, a valid driver’s license, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and build strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet collection standards.
• Maintain account health and secure payment commitments using account tools.
• Complete routes for deliveries, pickups, and follow-ups.
• Provide white-glove customer service in-store, over the phone, and at customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.

Skills

Customer service

Communication

Valid driver’s license

Education

High school diploma

Job description

Rent-A-Center is seeking an Account Manager to oversee a portfolio of rental accounts, drive sales, and deliver excellent customer service across in-store, phone, and at-home interactions. You will handle deliveries, pickups, and early-stage collections while maintaining showroom standards and ensuring safety guidelines.

The role requires a high school diploma, a valid driver’s license, and strong communication skills.