Growth-Driven Service Advisor | Flexible Hours & Perks

L0851 Kia of North Tucson; Tucson (AZ); On-site; USD 89,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway seeks a customer-focused Service Advisor to join the Kia of North Tucson service team. Youll be the primary contact for service customers, delivering an ownership experience while identifying maintenance opportunities. Flexible schedule includes evenings, weekends, and holidays.

Youll answer calls, greet customers, document repairs, and liaise with technicians to ensure timely, transparent service and smooth Sales-to-Service transitions.

Qualifications

• 1+ years of experience in a service/advisor role or similar.
• Experience helping customers and delivering an exceptional service experience.
• Comfortable using computers, dealership software and ADP system.
• Valid driver's license and ability to work evenings, weekends and holidays.

Responsibilities

• Answer calls and greet customers per procedures, building positive relationships.
• Identify concerns, assess needs, and provide service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend maintenance.
• Communicate recommendations, costs, timelines, and completion dates.
• Secure approvals for services and inspections, and prepare repair orders in ADP.
• Coordinate repair activities by dispatching work and tracking progress.
• Provide status updates and manage the delivery process after service.
• Process payments and maintain a seamless Sales-to-Service experience.

Skills

Customer service

Service advisor experience

Communication

Sales skills

Basic automotive knowledge

Computer literacy

Valid driver's license

ADP system

Dealership software

Tools

ADP system

Dealership software systems

Job description

Lithia & Driveway seeks a customer-focused Service Advisor to join the Kia of North Tucson service team. Youll be the primary contact for service customers, delivering an ownership experience while identifying maintenance opportunities. Flexible schedule includes evenings, weekends, and holidays.

Youll answer calls, greet customers, document repairs, and liaise with technicians to ensure timely, transparent service and smooth Sales-to-Service transitions.