Dynamic Auto Service Advisor — Fast-Paced Customer Care

Ken Garff Automotive Group; Phoenix (AZ); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D

Life Insurance

FSA

HSA

Parental Leave

Garff Giveback bonus

Job summary

Ken Garff Automotive Group’s Kia Bell Rd dealership in Phoenix is hiring a Service Advisor who thrives in a fast-paced, client-focused environment. You will greet customers, listen to inquiries, identify service needs, and communicate updates and estimates clearly.

Ideal candidates are friendly, patient, and detail-oriented, with strong relationship-building and teamwork skills. You’ll work with the DMS and other systems to manage service history, appointments, and payments while delivering

Qualifications

• Friendly and cooperative demeanor.
• Ability to build relationships with customers.
• Motivated, patient, conscientious, and team-oriented.
• Strong communication and listening skills.
• Accurate, detail-oriented with a focus on service quality.

Responsibilities

• Greet customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and identifying service needs, resolving concerns, and selling additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer calls promptly and courteously.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge in Dealer Management System (DMS) and related software to look up service history, schedule appointments, enter repair orders, and manage information.
• Deliver outstanding service and review customer satisfaction surveys.

Skills

Friendly demeanor

Relationship building

Customer service

Communication skills

Adaptability

Team player

DMS experience

Tools

DMS knowledge

Job description

Ken Garff Automotive Group’s Kia Bell Rd dealership in Phoenix is hiring a Service Advisor who thrives in a fast-paced, client-focused environment. You will greet customers, listen to inquiries, identify service needs, and communicate updates and estimates clearly.

Ideal candidates are friendly, patient, and detail-oriented, with strong relationship-building and teamwork skills. You’ll work with the DMS and other systems to manage service history, appointments, and payments while delivering