Growth-Driven Sales & Customer Service Leader

Michigan Aluminum Corporation; Michigan; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical & dental

Life & AD&D insurance

401(k) with 3% company contribution

Paid time off

Company holidays

Parental leave

Job summary

Michigan Aluminum Corporation seeks a hands-on Sales & Customer Service Manager to lead our Wayland team and drive growth, customer satisfaction, and operational excellence. You will coach an inside sales and customer service group while building strong customer relationships and guiding revenue strategy.

The role emphasizes opening houses, product demonstrations, and aligning sales with operations to improve order processing and service workflows.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in B2B sales or related roles.
• Experience managing customer relationships and revenue growth.
• Leadership or supervisory experience.
• Strong organizational and time-management skills.
• Knowledge of pricing and accounts receivable processes.
• Ability to analyze data and drive improvement.

Responsibilities

• Lead inside sales and customer service team.
• Manage customer relationships and drive growth.
• Coach and develop team through performance leadership.
• Maintain accurate customer records and opportunities.
• Align sales and operations for efficient order processing.
• Plan customer engagement initiatives like open houses and events.
• Lead communications about price changes and promotions.
• Stay connected through hands-on customer interactions.
• Analyze sales performance and market trends to forecast demand.

Skills

Bachelor's degree

B2B sales

Account management

Customer service leadership

Sales strategy

Leadership experience

Forecasting demand

Problem solving

Education

Bachelor's degree

Job description

Michigan Aluminum Corporation seeks a hands-on Sales & Customer Service Manager to lead our Wayland team and drive growth, customer satisfaction, and operational excellence. You will coach an inside sales and customer service group while building strong customer relationships and guiding revenue strategy.

The role emphasizes opening houses, product demonstrations, and aligning sales with operations to improve order processing and service workflows.