Growth-Driven Installations Operations Manager

Socket.dev; Portland (OR); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) employer match

Company-paid training

Professional development opportunities

Volunteer days

Company vehicle for eligible roles

Employee events and celebrations

Job summary

Window Nation is seeking an experienced Operations Manager for Installation Services to lead branch installation operations, drive profitability, manage project pipelines, and optimize processes across teams. The role emphasizes staff development, contractor management, and adherence to safety and quality standards.

The ideal candidate has 7+ years in operations with leadership experience, strong budgeting skills, and the ability to collaborate with regional leaders to implement best practices.

Qualifications

• Bachelor's degree in a relevant field.
• 7+ years of service or installation operations experience.
• 4+ years of progressive leadership experience.
• 3+ years of branch financial or profit and loss management experience.

Responsibilities

• Develop and execute the branch operating plan in alignment with company goals.
• Manage daily installation operations, project pipelines, scheduling, inventory, and service activities.
• Monitor schedule adherence, installation capacity, operational efficiency, and project delays.
• Identify root causes of operational issues and implement effective solutions.
• Achieve branch revenue, margin, profitability, and customer satisfaction targets.
• Manage branch expenses and labor costs within budget.
• Analyze branch performance data and implement improvement plans.
• Recruit, onboard, develop, and lead branch employees.
• Maintain appropriate staffing and contractor capacity based on project demand.
• Build and manage relationships with independent installation contractors.
• Maintain customer service and installation quality standards.
• Partner with regional leadership to implement best practices and standard operating procedures.
• Promote company values and a culture of accountability, safety, and continuous improvement.

Skills

Operational Leadership

Project Management

Budgeting

Strategic Planning

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

Window Nation is seeking an experienced Operations Manager for Installation Services to lead branch installation operations, drive profitability, manage project pipelines, and optimize processes across teams. The role emphasizes staff development, contractor management, and adherence to safety and quality standards.

The ideal candidate has 7+ years in operations with leadership experience, strong budgeting skills, and the ability to collaborate with regional leaders to implement best practices.