Growth-Driven Installations Operations Manager

windownation; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k) with employer match

Company-paid training

Professional development opportunities

Paid volunteer days

Company vehicle for eligible roles

Employee events

Job summary

Window Nation is seeking an Operations Manager, Installation Services to lead all branch installation operations for replacement windows, siding, and doors. You will drive profitability, manage project pipelines, inventory, and service activities, and lead a team to ensure customer satisfaction.

Reports to the Director of Operations. The ideal candidate has 7+ years in service or installation operations, 4+ years of leadership, and P&L management experience, plus a valid driver's license.

Qualifications

• Bachelor's degree.
• 7+ years of service or installation operations experience.
• 4+ years of progressive leadership experience.
• 3+ years of branch financial or profit and loss management experience.
• Valid driver's license and driving record meeting company insurance requirements.

Responsibilities

• Develop and execute the branch operating plan in alignment with company goals.
• Manage daily installation operations, project pipelines, scheduling, inventory, and service activities.
• Monitor schedule adherence, installation capacity, operational efficiency, and project delays.
• Identify root causes of operational issues and implement effective solutions.
• Achieve branch revenue, margin, profitability, and customer satisfaction targets.
• Manage branch expenses and labor costs within budget.
• Recruit, onboard, develop, and lead branch employees.
• Maintain appropriate staffing and contractor capacity based on project demand.
• Build and manage relationships with independent installation contractors.
• Maintain customer service and installation quality standards.
• Partner with regional leadership to implement best practices and standard operating procedures.
• Promote company values and a culture of accountability, safety, and continuous improvement.

Skills

Operational leadership

Analytical skills

Problem solving

Budget/financial management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Microsoft Office

Job description

Window Nation is seeking an Operations Manager, Installation Services to lead all branch installation operations for replacement windows, siding, and doors. You will drive profitability, manage project pipelines, inventory, and service activities, and lead a team to ensure customer satisfaction.

Reports to the Director of Operations. The ideal candidate has 7+ years in service or installation operations, 4+ years of leadership, and P&L management experience, plus a valid driver's license.