Operations Manager (West Field Operations)

windownation; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k) with employer match

Company-paid training

Professional development opportunities

Paid volunteer days

Company vehicle for eligible roles

Employee events

Job summary

Window Nation is seeking an Operations Manager, Installation Services to lead all branch installation operations for replacement windows, siding, and doors. You will drive profitability, manage project pipelines, inventory, and service activities, and lead a team to ensure customer satisfaction.

Reports to the Director of Operations. The ideal candidate has 7+ years in service or installation operations, 4+ years of leadership, and P&L management experience, plus a valid driver's license.

Qualifications

• Bachelor's degree.
• 7+ years of service or installation operations experience.
• 4+ years of progressive leadership experience.
• 3+ years of branch financial or profit and loss management experience.
• Valid driver's license and driving record meeting company insurance requirements.

Responsibilities

• Develop and execute the branch operating plan in alignment with company goals.
• Manage daily installation operations, project pipelines, scheduling, inventory, and service activities.
• Monitor schedule adherence, installation capacity, operational efficiency, and project delays.
• Identify root causes of operational issues and implement effective solutions.
• Achieve branch revenue, margin, profitability, and customer satisfaction targets.
• Manage branch expenses and labor costs within budget.
• Recruit, onboard, develop, and lead branch employees.
• Maintain appropriate staffing and contractor capacity based on project demand.
• Build and manage relationships with independent installation contractors.
• Maintain customer service and installation quality standards.
• Partner with regional leadership to implement best practices and standard operating procedures.
• Promote company values and a culture of accountability, safety, and continuous improvement.

Skills

Operational leadership

Analytical skills

Problem solving

Budget/financial management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Reports to: Director of Operations

Position Summary

The Operations Manager, Installation Services leads all branch installation operations for replacement windows, siding, and doors. This position is accountable for profitability, project pipeline management, inventory, expense control, team development, installation quality, and customer satisfaction. The ideal candidate is an experienced operations leader who can build efficient processes, manage multiple priorities, and collaborate across teams to support business growth.

Responsibilities

• Develop and execute the branch operating plan in alignment with company goals.
• Manage daily installation operations, project pipelines, scheduling, inventory, and service activities.
• Monitor schedule adherence, installation capacity, operational efficiency, and project delays.
• Identify root causes of operational issues and implement effective solutions.
• Achieve branch revenue, margin, profitability, and customer satisfaction targets.
• Manage branch expenses and labor costs within budget.
• Analyze branch performance data and implement improvement plans.
• Recruit, onboard, develop, and lead branch employees.
• Maintain appropriate staffing and contractor capacity based on project demand.
• Build and manage relationships with independent installation contractors.
• Maintain customer service and installation quality standards.
• Partner with regional leadership to implement best practices and standard operating procedures.
• Promote company values and a culture of accountability, safety, and continuous improvement.

Required Qualifications

• Bachelor's degree.
• Seven or more years of service or installation operations experience.
• Four or more years of progressive leadership experience.
• Three or more years of branch financial or profit and loss management experience.
• Valid driver's license and a driving record that meets company insurance requirements.

Preferred Qualifications

• Experience managing window, door, siding, or home improvement installation operations.
• Strong operational, analytical, and problem-solving skills.
• Knowledge of window and door measurements, installation methods, construction practices, and applicable building codes.
• Experience recruiting and managing independent contractors.
• Advanced proficiency in Microsoft Office.
• CRM experience; Salesforce or Microsoft Dynamics experience is a plus.

Benefits and Perks

• Medical, dental, vision, disability, and life insurance
• 401(k) retirement plan with employer match
• Company-paid training
• Professional development opportunities
• Paid community volunteer days
• Company vehicle for eligible roles
• Employee events and company celebrations

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.