Growth-Focused Operations Leader, Installations

Window Nation; Portland (OR); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) retirement plan with employer %

Company-paid training

Professional development opportunities

Paid community volunteer days

Company vehicle for eligible roles

Employee events and companyCelebration

Job summary

Window Nation is seeking an Operations Manager, Installation Services to lead branch installation operations for replacement windows, siding, and doors. This role drives profitability, manages project pipelines, inventory, and workforce, while ensuring customer satisfaction and quality workmanship.

The ideal candidate has extensive operations leadership experience, can build efficient processes, and collaborate across teams to support growth. A bachelor's degree is required.

Qualifications

• Bachelor's degree.
• Seven or more years of service or installation operations experience.
• Four or more years of progressive leadership experience.
• Three or more years of branch financial or profit and loss management experience.
• Valid driver's license and a driving record that meets company insurance requirements.

Responsibilities

• Develop and execute the branch operating plan in alignment with company goals.
• Manage daily installation operations, project pipelines, scheduling, inventory, and service activities.
• Monitor schedule adherence, installation capacity, operational efficiency, and project delays.
• Identify root causes of operational issues and implement effective solutions.
• Achieve branch revenue, margin, profitability, and customer satisfaction targets.
• Manage branch expenses and labor costs within budget.
• Analyze branch performance data and implement improvement plans.
• Recruit, onboard, develop, and lead branch employees.
• Maintain appropriate staffing and contractor capacity based on project demand.
• Build and manage relationships with independent installation contractors.
• Maintain customer service and installation quality standards.
• Partner with regional leadership to implement best practices and standard operating procedures.
• Promote company values and a culture of accountability, safety, and continuous improvement.

Skills

Leadership

Operational analytics

Problem-solving

CRM experience

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Microsoft Office

Job description

Window Nation is seeking an Operations Manager, Installation Services to lead branch installation operations for replacement windows, siding, and doors. This role drives profitability, manages project pipelines, inventory, and workforce, while ensuring customer satisfaction and quality workmanship.

The ideal candidate has extensive operations leadership experience, can build efficient processes, and collaborate across teams to support growth. A bachelor's degree is required.