Growth-Driven General Manager, Home Services

Happyhiller; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid Life Insurance

Job summary

Hiller is seeking a General Manager in Pensacola to lead the residential service operation, drive customer satisfaction, and oversee financial performance. The role requires proven leadership, budgeting, and the ability to manage a large, multi-site operation.

You will supervise management teams, recruit staff, and ensure 24-hour issue resolution while advancing growth aligned with the company’s strategic plan.

Qualifications

• Minimum 10 years of experience in residential service operation, preferred.
• Bachelor's Degree or equivalence in experience.
• At least one year as an operations supervisor, or 3 years team lead experience.
• Proven, consistent track record of meeting and exceeding revenue objectives.
• Experience in analysis of cost and forecast data to align with business unit objectives and goals.
• Experience with job costing as well as operations profit and loss.
• Knowledge of laws governing business and employment in the local area.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.
• EPA certification preferred.
• License in the trade preferred.

Responsibilities

• Develop company vision and plan for growth.
• Supervise, guide and develop management team.
• Recruitment and contracting of company and project staff.
• Provide leadership and vision by assisting in the growth of the company.
• Maintain employee relations.
• Make sure all customers are satisfied, and any concerns are handled within 24 hours.
• Develop a budget.
• Daily financial analysis of key indicator numbers.
• Manage revenue and expenses to meet budget.
• Manage profitability to meet or exceed budget.
• Achieve growth goals as set forth in long-term strategic plan.

Skills

Residential service operations

Leadership

Budgeting

Staff development

Customer satisfaction

Strategic planning

Education

Bachelor's Degree or equivalent

Job description

Hiller is seeking a General Manager in Pensacola to lead the residential service operation, drive customer satisfaction, and oversee financial performance. The role requires proven leadership, budgeting, and the ability to manage a large, multi-site operation.

You will supervise management teams, recruit staff, and ensure 24-hour issue resolution while advancing growth aligned with the company’s strategic plan.