Growth-Driven Customer Success Manager: Churn & Sales

Family Dollar; Visalia (CA); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Job summary

Family Dollar seeks a Customer Success Manager in Visalia, CA to lead churn reduction initiatives and own sales marketing strategies. The role emphasizes turning customer insights into value, with a focus on mentorship and a collaborative team environment.

You will open doors in Visalia, coordinate a referral program, and guide leads through the funnel while aligning marketing with sales objectives. Compensation opens at $95,000 and goes to $151,000 with full benefits and flexible hours.

Qualifications

• Six years of sales marketing experience.
• Customer service experience is a must.
• Active listening to understand client needs.
• Sharp written and verbal communication.

Responsibilities

• Open doors in Visalia, CA that a manager title alone can't.
• Stitch together a referral program customers want to share.
• Read intent data and route hot leads first.
• Forecast demand and align marketing investment with sales objectives.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Sit in on demos and tighten the script after every loss.
• Coach the team from discounting to value selling.

Skills

Sales marketing experience

Customer service

Active listening

Strong communication

Attention to detail

Calm under pressure

Job description

Family Dollar seeks a Customer Success Manager in Visalia, CA to lead churn reduction initiatives and own sales marketing strategies. The role emphasizes turning customer insights into value, with a focus on mentorship and a collaborative team environment.

You will open doors in Visalia, coordinate a referral program, and guide leads through the funnel while aligning marketing with sales objectives. Compensation opens at $95,000 and goes to $151,000 with full benefits and flexible hours.