Customer Service Manager

Family Dollar; Columbus (GA); On-site; USD 76,000 - 113,000; Full time

Job summary

Family Dollar is seeking a Customer Service Manager in Columbus, GA to lead customer service operations and analytics. You will build leadership checks, analyze campaigns, and translate insights into sharper briefs while driving brand awareness and growth initiatives.

The role emphasizes hands-on use of Twilio Flex, strong de-escalation skills, and a deep understanding of the Columbus market. Mentorship and growth opportunities are highlighted in a flexible work environment.

Qualifications

• Familiarity with the Columbus market and local sales marketing landscape.
• Fluency in de-escalation earned through hands-on experience, not just theory.
• Hands-on proficiency with Twilio Flex.
• Pattern recognition across many sales marketing engagements.

Responsibilities

• Build the Kustomer report leadership checks before the GA review.
• Analyze campaign metrics and optimize spend against revenue targets.
• A knack for translating customer insights into sharper campaign briefs.
• Grow brand awareness through Decision Making and Organization initiatives.
• Pitch Family Dollar's craft-focused offering to buyers who haven't heard of us yet.

Skills

De-escalation

Interpersonal skills

Pattern recognition

Columbus market familiarity

Tools

Twilio Flex

Job description

Growth at Family Dollar stalled below where it should be, so we opened a Customer Service Manager position for a manager closer fluent in Troubleshooting. Weigh it however you like — the math still lands at $76,000 - $113,000, temporary hours, and a team at Family Dollar worth joining.

Key Responsibilities

• Build the Kustomer report leadership checks before the GA review
• Analyze campaign metrics and optimize spend against revenue targets
• A knack for translating customer insights into sharper campaign briefs
• Grow brand awareness through Decision Making and Organization initiatives
• Pitch Family Dollar's craft-focused offering to buyers who haven't heard of us yet

What You'll Bring

• Familiarity with the Columbus market and local sales marketing landscape
• Fluency in De-escalation earned the hard way, not just from a tutorial
• Hands-on proficiency with Twilio Flex, ideally paired with Interpersonal Skills
• Pattern recognition earned across many sales marketing engagements

An experiment-friendly Columbus, GA company through, Family Dollar measures success by how invisible its sales marketing systems become. Every Customer Service Manager at Family Dollar owns an outcome, not just a checklist of tasks.

We are offering $76,000 - $113,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps GA talent happy.

This role is in active recruitment, with a target start date just ahead.

Your Kustomer story isn't finished, and the next chapter might be a Customer Service Manager role here.