Customer Success Manager

Family Dollar; Visalia (CA); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Job summary

Family Dollar seeks a Customer Success Manager in Visalia, CA to lead churn reduction initiatives and own sales marketing strategies. The role emphasizes turning customer insights into value, with a focus on mentorship and a collaborative team environment.

You will open doors in Visalia, coordinate a referral program, and guide leads through the funnel while aligning marketing with sales objectives. Compensation opens at $95,000 and goes to $151,000 with full benefits and flexible hours.

Qualifications

• Six years of sales marketing experience.
• Customer service experience is a must.
• Active listening to understand client needs.
• Sharp written and verbal communication.

Responsibilities

• Open doors in Visalia, CA that a manager title alone can't.
• Stitch together a referral program customers want to share.
• Read intent data and route hot leads first.
• Forecast demand and align marketing investment with sales objectives.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Sit in on demos and tighten the script after every loss.
• Coach the team from discounting to value selling.

Skills

Sales marketing experience

Customer service

Active listening

Strong communication

Attention to detail

Calm under pressure

Job description

Family Dollar wants a Customer Success Manager who knows that the best Churn Reduction is the kind a buyer never notices working. Trade 8 years of Live Chat Support for $95,000 - $151,000 and you also get sales marketing ownership and a Family Dollar crew that wants you to win.

Key Responsibilities

• Open doors in Visalia, CA that a manager title alone can't
• Stitch together a referral program Family Dollar customers want to share
• Read intent data and route the Visalia hot leads first
• Forecast demand and align marketing investment with sales objectives
• Qualify inbound leads and route them through the sales funnel efficiently
• Sit in on demos and tighten the script after every loss
• Coach the Customer Success Manager team off discounting and onto value selling

What You'll Bring

• At least 6 years building expertise within the sales marketing space
• Enough Customer Service to be dangerous, enough Active Listening to be trusted
• Calm under the craft-obsessed chaos a manager role tends to generate
• The integrity to flag your own mistakes first
• An eye for the low-drama detail that separates fine from finished
• Sharp written and verbal communication, tested under scrutiny

Family Dollar is a Visalia, CA-based company on a proudly-imperfect path to redefine the sales marketing industry. Learning out loud is encouraged here, so share the Churn Reduction rabbit hole you fell down yesterday.

Open with $95,000 - $151,000, grow your Churn Reduction under a mentor, lean on full benefits, and flex your hours the way grown-ups should.