Senior Customer Service Representative

Energy Innovation Corp; City of Yonkers (NY); On-site; USD 108,000 - 172,000; Full time

Benefits offered by this job

Full benefits

Job summary

Family Dollar is hiring a Senior Customer Service Representative in Yonkers, NY. The position emphasizes shaping messaging, sharpening positioning, and growing revenue from day one, with a NY base salary between $108,000 and $172,000.

The role demands leadership, not just execution, and offers full benefits as part of a senior team. The role focuses on building landing pages, closing senior calls, and expanding the brand's footprint through earned introductions while maintaining high quality and

Qualifications

• Strong communication and relationship-building skills.
• Ability to own issues and drive resolution.
• Willingness to learn new tools and adapt to processes.

Responsibilities

• Build landing pages that turn Yonkers curiosity into demo bookings.
• Read the room on every senior call and adjust the close.
• Grow Family Dollar's deadline-driven footprint one earned introduction at a time.
• Pair Conflict Resolution insight with gut feel to rank the hottest leads.
• Own the handoff doc that keeps nothing falling between Ticket Management and CRM.

Skills

Net Promoter Score

Communication

Reading a room

Ownership

Self-awareness

Quality of output

Job description

The Senior Customer Service Representative we hire will shape messaging, sharpen positioning, and grow revenue for Family Dollar from day one. Look past the title and you'll see $108,000 - $172,000, a NY base, and a senior role that asks you to lead, not just execute.

Key Responsibilities

• Build landing pages that turn Yonkers curiosity into demo bookings
• Read the room on every senior call and adjust the close
• Grow Family Dollar's deadline-driven footprint one earned introduction at a time
• Pair Conflict Resolution insight with gut feel to rank the hottest leads
• Own the handoff doc that keeps nothing falling between Ticket Management and CRM

What You'll Bring

• Enough Net Promoter Score to be dangerous, enough Communication to be trusted
• Sound instincts for reading a room you've never been in before
• An appetite for ownership that scales with the stakes
• The self-awareness to know which problems are yours to solve
• A keen eye for quality and consistency in your output

Family Dollar is a detail-loving team based in Yonkers, NY, building products that customers rely on every day. A senior title opens doors here, but earning real trust is what keeps them open.

We provide a $108,000 - $172,000 salary, full benefits, and dedicated time each week to learn new Conflict Resolution and Net Promoter Score tools.

As of this visit, Family Dollar is actively reviewing for the Senior Customer Service Representative role.