Growth-Driven Customer Success Manager

FiltrousCorp; Saint Petersburg (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

FiltrousCorp is seeking a Customer Success Manager in St. Petersburg, FL to enhance customer retention and satisfaction while driving revenue growth. The ideal candidate will have over 3 years of experience in Customer Success or Account Management, be proficient in CRM tools like HubSpot or Salesforce, and possess excellent communication skills. This full-time role offers a compensation of $70,000 – $80,000 annually, and benefits include medical and dental coverage and a 401k plan.

Qualifications

• 3+ years of experience in Customer Success, Account Management or similar roles.
• Proven track record of driving customer retention and account growth.
• Experience managing renewals and reducing churn.
• Proficient with CRM and CSM platforms.

Responsibilities

• Contribute to a quarterly increase in active customers through effective onboarding.
• Partner with Sales to increase customer sales volume.
• Lead NPS surveys to improve customer satisfaction metrics.

Skills

Customer retention strategies

Account management experience

CRM platform proficiency

Strong communication skills

Data analysis skills

Relationship-building skills

Education

Bachelor’s degree in Business, Communications, Life Sciences, or related field

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

FiltrousCorp is seeking a Customer Success Manager in St. Petersburg, FL to enhance customer retention and satisfaction while driving revenue growth. The ideal candidate will have over 3 years of experience in Customer Success or Account Management, be proficient in CRM tools like HubSpot or Salesforce, and possess excellent communication skills. This full-time role offers a compensation of $70,000 – $80,000 annually, and benefits include medical and dental coverage and a 401k plan.