Growth-Driven Customer Success Associate (NYC, Onboarding)

Rebuild; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Flexible Vacation

Equity

Job summary

Rebuild seeks an ambitious Customer Success Associate in New York City, working in-office at 221 Canal. You will manage a large Tier 3 book, experiment with onboarding playbooks, and drive value at scale for contractors rebuilding after disasters.

You will not carry a revenue quota, but you’ll spot expansion opportunities and collaborate with CS and Sales leadership to grow the book. This is a launchpad to a future CSM role.

Qualifications

• Early-career experience, with a track record in sales or CS
• Strong organizational skills and ability to manage a large portfolio
• Excellent communication skills for non-technical audiences
• Willingness to learn products quickly and dive into problems

Responsibilities

• Own a large book of Tier 3 accounts and build scalable engagement playbooks
• Create a self-serve onboarding flow that accelerates value for new customers
• Manage auto-renewals and keep customer health healthy
• Handle the support@rebuild inbox and route requests to the right owners
• Identify early expansion opportunities and elevate them to CS/Sales leadership
• Maintain a 48-hour SLA for customer responses

Skills

Portfolio management

Growth mindset

Organizational skills

Strong communication

Curiosity/learning

CRM experience

CS platforms

NYC-based

Tools

CRM software

CS platforms

Job description

Rebuild seeks an ambitious Customer Success Associate in New York City, working in-office at 221 Canal. You will manage a large Tier 3 book, experiment with onboarding playbooks, and drive value at scale for contractors rebuilding after disasters.

You will not carry a revenue quota, but you’ll spot expansion opportunities and collaborate with CS and Sales leadership to grow the book. This is a launchpad to a future CSM role.