Customer Success Manager: Onboarding & Growth (NYC)
Rebuild
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Benefits offered by this job
Job summary
Rebuild is building an operating system for restoration contractors to streamline insurance-based estimates and reimbursements. We’re hiring a Customer Success Manager to manage a mixed portfolio, on onboarding and ongoing adoption, serving as a trusted partner through the full lifecycle.
You’ll work in-office in New York City at 221 Canal, collaborating with the founders and engineering team. The role emphasizes proactive engagement, renewal thinking, and meaningful equity compensation along
Qualifications
- 3+ years in customer success, account management, or related role at a B2B SaaS company.
Responsibilities
- Own a portfolio of accounts from onboarding to renewal.
- Lead onboarding end-to-end and refine the process.
- Troubleshoot customer problems with depth and diagnose issues.
- Develop deep expertise in restoration contractors' operations.
- Bridge customers and product with actionable feedback.
- Conduct quarterly business reviews to understand goals and surface expansions.
- Identify at-risk accounts early and coordinate cross-functionally.
- Support renewals and expansions with the sales team.
Skills
Tools
Job description
Rebuild is building an operating system for restoration contractors to streamline insurance-based estimates and reimbursements. We’re hiring a Customer Success Manager to manage a mixed portfolio, on onboarding and ongoing adoption, serving as a trusted partner through the full lifecycle.
You’ll work in-office in New York City at 221 Canal, collaborating with the founders and engineering team. The role emphasizes proactive engagement, renewal thinking, and meaningful equity compensation along
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