Growth-Driven Customer Service Rep — Employee Discount

Ashley-Furniture-Homestor; Falls Church (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Recognition programs

Job summary

Ashley Furniture is hiring a Customer Service Representative to deliver top-notch service in person and over the phone. You’ll enter orders, process payments, and support showroom operations in a fast-paced retail environment.

The role requires a High School Diploma or GED, proficiency with Microsoft Office, strong communication, and reliable cash handling. Join a team that values growth, recognition, and an employee discount.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.).
• Strong cash handling skills.
• Ability to calculate figures including discounts, percentages, commissions.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments to proper accounts.
• Maintain security of cash and other legal tenders.
• Prepare daily deposits in accordance with company policies and procedures.
• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Schedule deliveries that are convenient for customers and in compliance with company procedures.
• Maintain open orders and communicate order status with customers.
• Complete daily reporting requirements.
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance.
• Support the Office Manager with additional duties as needed.

Skills

Customer service

Verbal communication

Listening skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ashley Furniture is hiring a Customer Service Representative to deliver top-notch service in person and over the phone. You’ll enter orders, process payments, and support showroom operations in a fast-paced retail environment.

The role requires a High School Diploma or GED, proficiency with Microsoft Office, strong communication, and reliable cash handling. Join a team that values growth, recognition, and an employee discount.