Growth-Driven Call Center Agent - Multi-Channel Support

Window Nation; Maryland; On-site; USD 32,000 - 42,000; Full time

Job summary

Window Nation is actively recruiting for a customer-focused call center role in the United States. You will handle a high-volume mix of outbound and inbound calls, participate in SMS, chat, and other queue groups, and determine lead eligibility to drive sales opportunities.

Responsibilities include scheduling appointments, maintaining data accuracy, and supporting leadership with reports and training. The right candidate values teamwork and maintains high quality in a fast-paced environment.

Qualifications

• High School Diploma, GED, or equivalent.
• 1+ years of customer service or sales experience.
• 6+ months of experience in a call center environment.

Responsibilities

• Make and receive over 30 phone calls per hour.
• Participate in all available queue groups, including Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc.
• Assist with the Confirmations process and qualify lead eligibility.
• Schedule and manage appointments for the sales team.
• Demonstrate subject matter expertise with Call Center Policy and Procedure.
• Exercise judgment and make timely decisions to promote smooth workflow.
• Ensure maximum productivity by exceeding goals and objectives.
• Enter data into our system with the highest level of accuracy.
• Answer questions, provide feedback, and support other Agents via multiple channels.
• Assist leadership with reports, projects, training, etc.

Skills

Customer service

Sales experience

Call center

Data entry

Education

High School Diploma or GED

Tools

Dynamics 365

Microsoft Office

Job description

Window Nation is actively recruiting for a customer-focused call center role in the United States. You will handle a high-volume mix of outbound and inbound calls, participate in SMS, chat, and other queue groups, and determine lead eligibility to drive sales opportunities.

Responsibilities include scheduling appointments, maintaining data accuracy, and supporting leadership with reports and training. The right candidate values teamwork and maintains high quality in a fast-paced environment.