Senior Call Center Agent

Window Nation; United States; Hybrid; USD 35,000 - 55,000; Full time

Job summary

Window Nation is seeking a driven customer service/sales professional to handle high-volume calls and support the sales team. You will qualify leads, schedule appointments, and contribute to a smooth lead flow while maintaining accurate data across systems.

The role may be hybrid (in office/remote) with flexibility to work onsite as needed. Ideal candidates have 1+ year in customer service or sales and familiarity with Microsoft Office.

Qualifications

• 1+ years of customer service or sales experience.
• 6+ months in a call center environment.
• Proficiency with Microsoft Office Suite; Dynamics 365 a plus.

Responsibilities

• Make and receive over 30 calls per hour.
• Schedule and manage sales appointments.
• Assist with lead eligibility and follow-up via chat, SMS, emails.
• Maintain data accuracy in the system and support leadership.

Skills

Customer service

Sales

Call center

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Dynamics 365

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Responsibilities:

• Make and receive over 30 phone calls per hour.
• Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc.
• Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
• Schedule and manage appointments for the sales team.
• Demonstrate subject matter expertise with Call Center Policy and Procedure.
• Exercise judgment and make timely decisions to promote smooth workflow.
• Ensure maximum productivity by exceeding goals and objectives.
• Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
• Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc.
• Assists leadership with reports, projects, training, etc. as needed.
• Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc.
• Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as needed.

Basic Qualifications:

• High School Diploma, GED, or equivalent.
• 1+ years of experience in a customer service-oriented or sales-oriented field.
• 6+ months of experience in a call center environment.

Preferred Qualifications:

• Proficiency with Microsoft Office Suite.
• Experience with Dynamics 365 is a plus.
• Someone with a \"team first\" approach who demonstrates a desire to lead, coach and train others.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.